#PF-2417just nowFrom websitePickup around 19:20
Takeaway- 2 ×Pizza Margherita€23.00
- 1 ×Tiramisù€6.90
- 2 ×Limonata€7.60
Total€37.50
Estimated preparation time
10 min20 min30 min
Accept orderRejectPlatinera Food · Restaurant ordering system Food, connected.
Platinera Food is the whole ordering system for your restaurant: guests order on your own website, the order arrives in Platinera Terminal on a SUNMI V2 Pro at your counter, and our support team looks after the device.
0%Platinera commission on your orders.
The device
One device at the counter.
A SUNMI V2 Pro: a handheld Android device with a built-in printer. We set it up with Platinera Terminal, our ordering app, and it does one job: receive your orders.
01Screen5.99″ HD+
Every open order on one screen.
New, Preparing, Ready: each tab readable at arm's length.
02Printer58 mm thermal
The receipt prints itself.
When staff accept an order, the built-in printer prints two copies: one for the kitchen, one for the bag.
03ConnectionWi-Fi 2.4/5 GHz · 4G
You always know if it's connected.
The terminal shows Online, Fallback or Offline, so nobody has to guess whether orders are getting through.
04In the hand356 g · own battery
Take it where the work is.
Light, with its own battery: at the counter, at the pass or in the kitchen.
- 01Screen · 5.99″ HD+
Every open order on one screen.
New, Preparing, Ready: each tab readable at arm's length.
- 02Printer · 58 mm thermal
The receipt prints itself.
When staff accept an order, the built-in printer prints two copies: one for the kitchen, one for the bag.
- 03Connection · Wi-Fi 2.4/5 GHz · 4G
You always know if it's connected.
The terminal shows Online, Fallback or Offline, so nobody has to guess whether orders are getting through.
- 04In the hand · 356 g · own battery
Take it where the work is.
Light, with its own battery: at the counter, at the pass or in the kitchen.
Not a cash register. Fiscal receipts stay with the system you already use.
One order
Follow one order.
From the guest's tap to the handover, in Platinera Terminal on the device you just saw.
Illustration: an order from the restaurant's website arrives on a SUNMI V2 Pro running Platinera Terminal, is accepted with a preparation time, prints a receipt, is prepared, marked ready and handed over.
- 01Your website
A guest orders.
On your own website, with your menu and your prices, for pickup and paid by card.
- 02Order platform → SUNMI V2 Pro
The terminal rings.
The order arrives in real time. The alarm rings even when the device is on mute.
- 03SUNMI V2 Pro
Accept with a prep time.
Staff choose 10, 20 or 30 minutes and accept. Two receipts print: kitchen and bag.
- 04Kitchen
The countdown starts.
The order moves to Preparing and the terminal counts down the minutes.
- 05Counter
Ready for pickup.
One tap marks it ready, or it moves to Ready by itself when the prep time is up. The pickup code is on the screen.
- 06Counter
Handed over.
The order is completed and moves to today's completed list.
No terminal online? Ordering closes automatically, so no order arrives unseen.
MyOffice
Everything behind the counter.
Platinera Terminal handles each order. MyOffice gives you the bigger picture: what sold today, what needs your attention, and the controls for your ordering.
- 01
Today, at a glance.
Today's orders and revenue, alongside the last 30 days.
- 02
What needs your attention.
Orders waiting too long, a terminal offline, a dish sold out: MyOffice lists it, or tells you all is well.
- 03
Your menu, your prices.
Change dishes and prices yourself, or mark a dish sold out for the rest of the day.
- 04
Busy? Pause, or add time.
Pause ordering with one switch, or add 15 minutes to every preparation time while the kitchen catches up.
- 01
Today, at a glance.
Today's orders and revenue, alongside the last 30 days.
- 02
What needs your attention.
Orders waiting too long, a terminal offline, a dish sold out: MyOffice lists it, or tells you all is well.
- 03
Your menu, your prices.
Change dishes and prices yourself, or mark a dish sold out for the rest of the day.
- 04
Busy? Pause, or add time.
Pause ordering with one switch, or add 15 minutes to every preparation time while the kitchen catches up.
MyOffice runs in the browser, in Serbian, English or German, with optional two-step sign-in. Figures shown are illustrative.
Ventis
Support doesn't stop at the device.
Ventis is our own operations platform for the terminals we provide. It is designed to let our team see when a terminal needs attention and help remotely, instead of driving over.
- 01
We see your terminal.
Whether it's connected and whether the ordering app is running.
- 02
When something stops, we notice.
If the ordering app or the device stops working, it shows on our side.
- 03
We help remotely.
Our team can investigate and assist remotely, without a visit.
- 04
Staff know what happened.
A short message from Platinera support appears on the terminal.
- 01
We see your terminal.
Whether it's connected and whether the ordering app is running.
- 02
When something stops, we notice.
If the ordering app or the device stops working, it shows on our side.
- 03
We help remotely.
Our team can investigate and assist remotely, without a visit.
- 04
Staff know what happened.
A short message from Platinera support appears on the terminal.
Ventis is our internal tool, not another login for you.
More about VentisYour website
And your storefront.
Orders start on a website that is yours: your name, your menu, your prices. If you need one, we design and build it and connect it to everything above.
- 01
Guests find you.
Opening hours, location, your story: on your own website, not inside someone else's marketplace.
- 02
It looks like you.
Designed for your restaurant, not a template with your logo on top.
- 03
They order directly.
Menu, cart and payment on your site. The order goes straight to the terminal.
- 01
Guests find you.
Opening hours, location, your story: on your own website, not inside someone else's marketplace.
- 02
It looks like you.
Designed for your restaurant, not a template with your logo on top.
- 03
They order directly.
Menu, cart and payment on your site. The order goes straight to the terminal.
0%Platinera commission on your orders.
Your orders are yours.
We don't take a percentage of the orders you receive, however many there are.
Card payments still carry the payment provider's own fee.
Platinera Food
One system. One partner.
Platinera Food is the whole chain around your orders, from your website to our support: built and looked after by one team, not one more piece of software to plug into five others.
- Guestorders
- Your websitetakes the order
- Order platformroutes every order
- SUNMI V2 Prorings and prints
- Platinera Terminalruns the orders
- MyOfficeyour overview
- Ventiswatches the devices
- Our supporthelps you directly