#PF-2417just nowFrom websitePickup around 19:20
Takeaway- 2 ×Pizza Margherita€23.00
- 1 ×Tiramisù€6.90
- 2 ×Limonata€7.60
Total€37.50
Estimated preparation time
10 min20 min30 min
Accept orderRejectPlatinera Food · Restaurant ordering system Food, connected.
Guests order on your own website, the order arrives in Platinera Terminal on a SUNMI V2 Pro at your counter, and our support team looks after the device.
0%commission on your orders.
The device
One device at the counter.
A SUNMI V2 Pro: a handheld Android device with a built-in printer. We set it up with Platinera Terminal, our ordering app, and it does one job: receive your orders.
01Screen5.99″ HD+
The whole board on one screen.
New, Preparing, Ready: every open order, readable at arm's length.
02Printer58 mm thermal
The receipt prints itself.
When staff accept an order, the built-in printer prints two copies: one for the kitchen, one for the bag.
03ConnectionWi-Fi 2.4/5 GHz · 4G
It always says whether it's connected.
The board shows Online, Fallback or Offline, so nobody has to guess whether orders are getting through.
04In the hand356 g · own battery
Take it where the work is.
Light, with its own battery: at the counter, at the pass or in the kitchen.
- 01Screen · 5.99″ HD+
The whole board on one screen.
New, Preparing, Ready: every open order, readable at arm's length.
- 02Printer · 58 mm thermal
The receipt prints itself.
When staff accept an order, the built-in printer prints two copies: one for the kitchen, one for the bag.
- 03Connection · Wi-Fi 2.4/5 GHz · 4G
It always says whether it's connected.
The board shows Online, Fallback or Offline, so nobody has to guess whether orders are getting through.
- 04In the hand · 356 g · own battery
Take it where the work is.
Light, with its own battery: at the counter, at the pass or in the kitchen.
Not a cash register. Fiscal receipts stay with the system you already use.
One order
Follow one order.
From the guest's tap to the handover, in Platinera Terminal on the device you just saw.
Illustration: an order from the restaurant's website arrives on a SUNMI V2 Pro running Platinera Terminal, is accepted with a preparation time, prints a receipt, is prepared, marked ready and handed over.
- 01Your website
A guest orders.
On your own website, with your menu and your prices.
- 02Platinera Food → SUNMI V2 Pro
The terminal rings.
The order arrives over a live connection. The alarm rings even when the device is on mute.
- 03SUNMI V2 Pro
Accept with a prep time.
Staff pick 10, 20 or 30 minutes and accept. Two receipts print: kitchen and bag.
- 04Kitchen
The countdown starts.
The order moves to Preparing and the board counts down the minutes.
- 05Counter
Ready for pickup.
One tap marks it ready. The pickup code is on the screen.
- 06Counter
Handed over.
The order is completed and moves to today's completed list.
No terminal online? Ordering closes automatically, so no order arrives unseen.
MyOffice
Everything behind the counter.
Platinera Terminal handles each order. MyOffice gives you the bigger picture: what sold today, what needs your attention, and the controls for your ordering.
- 01
Today, at a glance.
Orders and revenue so far today, next to the last 30 days.
- 02
What needs your attention.
Orders waiting too long, a terminal offline, a dish sold out: MyOffice lists it, or tells you all is well.
- 03
Your menu, your prices.
Change dishes and prices yourself, or mark a dish sold out for the rest of the day.
- 04
Busy? Pause, or add time.
Pause ordering with one switch, or add 15 minutes to every preparation time while the kitchen catches up.
- 01
Today, at a glance.
Orders and revenue so far today, next to the last 30 days.
- 02
What needs your attention.
Orders waiting too long, a terminal offline, a dish sold out: MyOffice lists it, or tells you all is well.
- 03
Your menu, your prices.
Change dishes and prices yourself, or mark a dish sold out for the rest of the day.
- 04
Busy? Pause, or add time.
Pause ordering with one switch, or add 15 minutes to every preparation time while the kitchen catches up.
MyOffice runs in the browser, in Serbian, English or German, with two-step sign-in.
Ventis
Support doesn't stop at the device.
Ventis is our own support system for the terminals we install. Our team sees what each device is doing and can act on it remotely, instead of driving over.
- 01
We see every device.
Connection, the ordering app, network, battery: every terminal reports in, and the panel shows when it last did.
- 02
When something stops, it shows.
If the ordering app stops running or a device goes offline, an alert opens on our side.
- 03
We fix it remotely.
We restart the app or the device, or open a remote session and see the screen, with the reason on record.
- 04
Staff know what happened.
A message from Platinera support appears on the terminal, so staff know what happened and what to do.
- 01
We see every device.
Connection, the ordering app, network, battery: every terminal reports in, and the panel shows when it last did.
- 02
When something stops, it shows.
If the ordering app stops running or a device goes offline, an alert opens on our side.
- 03
We fix it remotely.
We restart the app or the device, or open a remote session and see the screen, with the reason on record.
- 04
Staff know what happened.
A message from Platinera support appears on the terminal, so staff know what happened and what to do.
Ventis is our internal tool, not another login for you. Only our technical support team uses it, 24/7.
Your website
And the storefront.
Orders start on a website that is yours: your name, your menu, your prices. If you need one, we design and build it and connect it to everything above.
- 01
Guests find you.
Opening hours, location, your story: at your own address, not in someone else's marketplace.
- 02
It looks like you.
Designed for your restaurant, not a template with your logo on top.
- 03
They order directly.
Menu, cart and payment on your site. The order goes straight to the terminal.
- 01
Guests find you.
Opening hours, location, your story: at your own address, not in someone else's marketplace.
- 02
It looks like you.
Designed for your restaurant, not a template with your logo on top.
- 03
They order directly.
Menu, cart and payment on your site. The order goes straight to the terminal.
0%commission on your orders.
Your orders are yours.
We don't take a percentage of the orders you receive, however many there are.
Card payments still carry the payment provider's own fee.
Platinera Food
One ecosystem. One partner.
Not one more piece of software to plug into five others: the whole chain around your orders, built and looked after by one team.
- Guestorders
- Your websitetakes the order
- Platinera Foodcarries it
- SUNMI V2 Prorings and prints
- Platinera Terminalruns the orders
- MyOfficeyour overview
- Ventiswatches the devices
- Our support24/7